Last updated: August 21, 2024
Thank you for shopping at Tenride.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.
The following terms are applicable for any products that You purchased with Us.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Gotenride PVT LTD, 1/694, Valayapathi Salai, Block 5, Mogappair East, Chennai, Tamil Nadu 600037.
Goods refer to the items offered for individial sale on the Service.
The goods of individual item here refers to taking the one-way cab, two-way cab, or self-drive car, certain activities like boating, parasailing and even certain hotels come under this 7-day policy if the dates do not fall under long weekend or festival time. But Since here we are not the direct service provided the cancellation policy is subjective to the service/goods provider, In this context it is vehicle taken, hotel taken, activity taken, or visa service taken, it depends. When you are taking everything as a package we cannot give one solid cancellation policy for all packages, that too in season time(long weekend and festival times), it will be highly volatile. If the customer/ services receiver/goods receiver has the chance of cancellation is high, it is always better to check with the concerned salesperson regarding the cancellation terms, in season time it is mandatory to check it before confirming the package
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to Tenride, accessible from www.tenride.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
You are entitled to cancel Your Order within 7 days without giving any reason for doing so.
The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
In order for the Goods to be eligible for a return, please make sure that:
The following Goods cannot be returned:
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
1/694, Valayapathi Salai, Block 5, Mogappair East, Chennai, Tamil Nadu 600037
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
1. it is subjective if the travel date falls under a long weekend and festival time
2.it is subjective if the travel package includes the flight or cruises
3. it is subjective if any special activity cost is included here..
4. If not in the above case (points 1,2,3), If a domestic (within India) tourism package is being taken, we can safely give a 15-day free cancellation policy in most cases. But it is always better to check the salesperson once because the tourism package always contains many transaction and non-transactional elements to enrich your tour experience.
5. If not in the above case (points 1,2,3), If an international (outside India) tourism package is being taken, we can safely give a 55-day free cancellation policy in most cases. But it is always better to check the salesperson once because the tourism package always contains many transaction and non-transactional elements to enrich your tour experience.
If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
If you have any questions about our Returns and Refunds Policy, please contact us: